Refund Policy

Effective Date: [Insert Date]

1. Overview

ClearContact provides a personalised message review and communication service.

Our service begins immediately once a customer submits a message for review. As the service involves staff time reviewing, editing and processing each message, different refund rules apply compared with standard goods.

2. When the Service Begins

The service is deemed to have commenced when:

  • payment has been successfully processed; and

  • your completed message has been submitted for review.

At this point, staff begin reviewing your submission.

3. No Refunds After Submission

Once your message has been submitted for review, no refund will be issued because staff time has been allocated to providing the service.

This applies even if:

  • you change your mind;

  • you decide not to proceed;

  • the recipient does not respond;

  • the recipient blocks your number;

  • you no longer require the service.

3. Immediate Commencement of the Service

By submitting a message and completing payment, you expressly request that ClearContact begins providing the service immediately.

You acknowledge that message review and processing begins as soon as your completed submission is received.

As the service commences immediately, you understand that your right to cancel may be limited or lost once the service has begun, in accordance with applicable Irish and European consumer protection law.

4. Messages We Refuse to Send

ClearContact reserves the right to refuse to send any message that, in our reasonable opinion:

  • contains abuse or harassment;

  • contains threats or intimidation;

  • contains discriminatory or unlawful content;

  • contains excessive personal attacks;

  • contains excessive irrelevant commentary;

  • contains no genuine parenting or logistical communication;

  • breaches our Terms & Conditions or Acceptable Use Policy.

Where a message is refused for any of the above reasons, no refund will be issued.

This is because staff have already spent time reviewing and assessing the submission.

5. Message Editing

Customers are paying for a professional review service.

Where appropriate, ClearContact will edit messages to remove unnecessary, abusive or inflammatory wording while preserving the factual content wherever reasonably possible.

If a message cannot reasonably be edited into an appropriate communication, it may be refused without refund.

6. Technical Problems

If we are unable to provide the purchased service due to a technical fault or error on our part before any meaningful review has commenced, we may, at our discretion:

  • resend the message;

  • provide the service again; or

  • issue an appropriate refund.

Nothing in this policy affects your statutory rights.

7. Duplicate Payments

If you are charged more than once for the same transaction due to a payment error, please contact us.

Verified duplicate payments will be refunded promptly.

8. Failed Delivery

A refund will not normally be provided solely because:

  • the recipient does not read the message;

  • the recipient refuses to engage;

  • the recipient changes their telephone number;

  • the recipient blocks communications;

  • the recipient disputes the content of the message.

Our responsibility is to review and process the communication in accordance with our Terms & Conditions.

9. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable Irish or European consumer protection legislation.

10. Contact

If you believe you have been charged incorrectly or wish to discuss a payment issue, please contact:

ClearContact.ie

Email: info@clearcontact.ie

Website: www.clearcontact.ie